In order to return an item for a refund (with the exception of those items that are final sale - see below) simply complete and submit our Returns Request Form. Once you have submitted this form our team will process it within 48 business hours.
We will then provide you with a shipping label to the email address provided when you created your account. The shipping will be paid by us but deducted from the amount you paid when you made your purchase. The item will of course need to be in the condition it was received. Once we receive the item and all being present and correct, your refund will be issued to the original payment method used (less shipping costs - both ways).
Please note that returns will not be granted if you do not complete and submit our Returns Request Form within seven (7) days from the date of receipt of the item. All items are shipped with a tracking number and it will be the shipping delivery date that we will be considered day one (1).
Final sale items include handbags, luggage, jewelry, accessories and children's wear. However, you are still provided seven (7) days to inspect the item. Such items can of course be reconsigned with us.