In order to return an item for a refund (with the exception of those items that are final sale - see below) simply complete and submit our Returns Request Form. Once you have submitted this form our team will process it within 48 business hours.
We will then provide you with a shipping label to the email address provided when you created your account. The shipping will be paid by us but deducted from the amount you paid when you made your purchase. The item will of course need to be in the condition it was received. Once we receive the item and all being present and correct, your refund will be issued to the original payment method used (less shipping costs - both ways).
Please note that returns will not be granted if you do not complete and submit our Returns Request Form within seven (7) days from the date of receipt of the item. All items are shipped with a tracking number and it will be the shipping delivery date that we will be considered day one (1).
Final sale items include handbags, luggage, jewelry, accessories and children's wear. Such items can of course be reconsigned with us.
Purchases of $99 or more are subject to free shipping.
Purchases less than $99 are subject to shipping. You can elect your preferred shipping method at the time of checkout.
All items are shipped within 3 business days from the date of your order by your elected shipping method (if shipping cost is applicable).
Please note that if you wish to return an item that falls under our Returns Policy you will be responsible for shipping costs both ways and this will be deducted from your original payment method at the time of the refund.